We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Mediacom Communications is nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. Murphy paid $412 to fly from Burlington to Orlando with a stopover at JFK on July 13.
Here’s what JetBlue told Murphy about its carry-on baggage policy
#Jetblue carry on liquid size free
The most upvoted comment will get a free one-year subscription to my new premium newsletter, Elliott Confidential. Don’t stop trying until you get a fair resolution.īefore I continue, I want to encourage you to share your stories of being misled by an airline or any other business. More importantly, it’s a necessary reminder that you have to follow your instincts when you feel you’ve been ripped off. It also highlights a common problem in the advocacy world, which is that while companies rarely out-and-out lie to their customers, there’s plenty of misdirection. It’s a case study in deception, even if the deception may have been unintentional. Murphy’s story is important for several reasons. It’s the kind of lie I find reprehensible and inexcusable. Instead, it’s a complicated - but equally maddening - form of lying by omission. Murphy had to shell out another $35 for her rollaboard because, in her words, “JetBlue lied.” And after reviewing her case, I think she may be right.īut this isn’t the kind of bald-faced lie that it sounds like. When Gail Murphy reserved a JetBlue flight from Burlington, Vt., to Orlando last March, she thought she could bring a carry-on bag with her at no extra cost.
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